SYSTEMS MAINTENANCE

Business is hard enough. You have plenty to keep you occupied (and often overwhelmed) without worrying about your computer systems. That's where Technogenics Service Programs come in. Technogenics is equipped to respond quickly and effectively to all of your repair and maintenance needs. Our field service technicians are trained and certified by major manufacturers.

Sophisticated dispatch and call management systems, combined with a rigorous commitment to customer satisfaction, ensure that your equipment, and your business, are always up and running. Our systems maintenance programs minimize the need for your involvement in day-to-day hardware problems. When you need our dependable service, simply call us, regardless of the problem.

We offer complete product line coverage. Even multi-manufacturer computing environments are easily serviced. We also offer management of hardware upgrades and manufacturer engineering changes. The systems maintenance programs provide services at competitive and predictable costs with no surprises. Comprehensive and flexible, the programs are responsive to the needs of any size business.

All programs feature the following:

• Centralized dispatch and call management

• Preventive maintenance performed at the same time as remedial repairs

• Service performance management reporting

• Emergency response capabilities Technogenics offers the systems maintenance programs indicated below.

All programs provide service during normal business hours (8:30 am to 5:00 p.m., Monday through Friday, excluding holidays).

• Basic Systems Maintenance: This program provides next-day response on any service calls. This service is specifically designed to provide help on important, but less essential, systems applications.

• Premium Systems Maintenance: For mission critical applications, this program provides a response within four (4) business hours of your initial service call.

• Special Bid: Full or part-time resident technicians, extended hours of coverage (including weekends and/or holidays), and unusual equipment requirements can all be incorporated into a customized service plan.

Whatever the customer's needs, Technogenics can work with them to establish and design a comprehensive plan to cover all service needs. By offering the various levels of systems maintenance outlined above, Technogenics allows you to focus on your business by letting us focus on your systems maintenance.

Being centrally positioned with immediate access to Cannes, Antibes, Nice and Monaco, Technogenics provides technical service to businesses located in the South Of France & 4 hour response times to businesses on the French Riviera.