HELP DESK

Computers are like any other business machine and, from time to time, they won't do exactly what you want them to do. Without the right technical support, this can cause countless hours of lost productivity. The Technogenics Help Desk is the technical support service available to any Technogenics customer.

The Help Desk offers support over the telephone for hardware, software applications, and network operating systems. Technogenics can provide the help needed, no matter what the problem is. The Help Desk offers everything from immediate assistance to one-hour callback. We offer three Help

Desk support plans:

• Help Desk Basic: This service offers the same comprehensive services as Riviera Help Desk, but delivers support on the "Top 25" applications only.

• Riviera Help Desk: This is a comprehensive Information Systems support service with the capability to respond to any question you may have. Riviera Help Desk offers expert assistance for problem determination, problem isolation, operation and usage, and configuration and compatibility questions on desktop systems for the most popular software applications. This service is designed to help with problems on mission-critical applications and systems.

• Net Help: One of the most complex things to deal with in the computer world is the computer network. Any time a network goes down, it is an emergency.

For the fastest available support response time, Technogenics offers Net Help. A qualified specialist will be connected with you within minutes. This service provides specialized support for all of the most popular Network Operating Systems. Assistance in the operation and use of network products and systems can also be provided.

The Technogenics Help Desk has the right support program to fit the needs of all types of organizations. Staffed with highly-trained, experienced professionals, the Technogenics Help Desk offers you the help that you need to keep your computers working and your business operating at full capacity.